Total Loss Claims

Total Loss Appraisal & Appraisal Clause Service

Market-Based Total Loss Valuations

When a vehicle is declared a total loss, the insurer pays its actual cash value: what it was worth in the market immediately before the loss. If you believe that figure is too low, a total loss appraisal gives you an independent, market-based valuation to support a different number. Premier prepares that valuation and, when your policy’s appraisal clause is invoked, represents it directly with the insurer’s appraiser through to a signed award. One flat fee of $449 covers both.

How the Appraisal Clause Process Works
  1. We review your total loss offer and policy language
  2. We prepare your Premier Total Loss Valuation Report™
  3. We coordinate directly with the opposing appraiser
  4. We handle negotiations throughout the appraisal process
  5. We work toward a fair and supported final settlement

$449 flat fee. No percentage of your settlement and no hidden fees. View service availability by state


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Is Our Service Right for You?

Select each statement that applies to you.

  • You’ve invoked the appraisal clause with the insurance company
  • You want Premier to handle communication with the opposing appraiser
  • You prefer professional negotiation and settlement support
  • You need help coordinating the appraisal process from start to finish
  • You want stronger leverage for a fair resolution
  • You prefer expert representation through final settlement

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Premier Total Loss Appraisal Clause Service
  • Premier Total Loss Valuation Report™
  • Pre-Loss Market Value Analysis
  • Comparable Vehicle Market Research
  • Market-Supported Value Adjustments
  • Claim Submission & Appraiser Coordination
  • Appraisal Clause Negotiation & Representation
  • Direct Appraiser Access
Your Price $449 Flat Fee

If an umpire is required, an independent umpire will be selected. Umpire fees are separate from Premier’s flat fee.

Total Loss Valuations

How a Total Loss Value Is Determined

Most insurers generate a total loss valuation through a third-party platform such as CCC ONE, Mitchell WorkCenter, or Audatex Autosource. The report selects comparable vehicles, adjusts them for differences, and arrives at an actual cash value.

An independent total loss appraisal follows the same logic using its own market research. The two figures most often differ in four places:

  • Comparable selection. Which vehicles were used, how closely they match yours, and how far away they are.
  • Condition adjustments. How your vehicle’s pre-loss condition was rated against the comparables.
  • Options and trim. Whether factory packages, equipment, and the correct trim level were credited.
  • Mileage and price adjustments. How mileage differences and listing-versus-selling price were handled.

Premier reviews the insurer’s report line by line, then builds a Premier Total Loss Valuation Report™ from verified comparable vehicles in your market.

Case Studies

Total Loss Results

Recent total loss files, showing the insurer’s original offer and the actual cash value awarded through the appraisal process.

2011 Toyota Sienna XLE

Utah
Insurer’s original offer
$7,316
Appraisal award
$11,370
+$4,054 (55% higher)

2006 Honda CR-V SE

Utah
Insurer’s original offer
$5,893
Appraisal award
$8,602
+$2,709 (46% higher)

2023 Kawasaki Teryx KRX4 1000

Missouri
Insurer’s original offer
$23,457
Appraisal award
$37,000
+$13,543 (58% higher)

2016 Chevrolet Silverado 3500HD

Utah
Insurer’s original offer
$28,518
Appraisal award
$33,250
+$4,732 (17% higher)

2013 Honda CR-V EX-L

Wisconsin
Insurer’s original offer
$8,773
Appraisal award
$10,500
+$1,727 (20% higher)

2014 Lexus ES 300h

Utah
Insurer’s original offer
$8,638
Appraisal award
$10,200
+$1,562 (18% higher)
1 of 9

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Figures come from completed Premier files and are pre-tax, pre-deductible actual cash values. Results vary with the vehicle, the damage, and the market, and past results do not guarantee a similar outcome.

Total Loss Claims

Total Loss Questions, Answered

Learn how total loss valuations work, how insurers determine vehicle value, what may affect your settlement, and what options you have when you disagree with a total loss offer.

What is a total loss appraisal?

A total loss appraisal is an independent valuation of what your vehicle was worth immediately before the loss, built from comparable vehicles in your market. It is used to support a different actual cash value than the insurer’s when the two do not agree.

What is a total loss appraisal clause?

A total loss appraisal clause is a provision in some auto insurance policies that provides a process for resolving disagreements over the value of a totaled vehicle. Typically, the policyholder and insurance company each select an independent appraiser to determine the vehicle’s value.

Can I invoke the appraisal clause if I disagree with my insurance company’s total loss offer?

Possibly. If your policy contains an applicable appraisal clause and the disagreement involves the value of your vehicle, you may be able to invoke the appraisal process. The specific requirements depend on your policy language and applicable state requirements.

How does the total loss appraisal clause process work?

After the appraisal clause is formally invoked, you and the insurance company each select an appraiser. The appraisers independently evaluate the vehicle and attempt to agree on its value. If they cannot agree, the policy may provide for an umpire to help resolve the valuation dispute.

How does an independent appraiser determine the value of a totaled vehicle?

An independent appraiser evaluates relevant market evidence and vehicle-specific factors such as year, make, model, trim, mileage, condition, equipment, options, and comparable vehicles to develop a supported pre-loss market value.

What happens if the two total loss appraisers disagree?

If the appraisers cannot agree, the appraisal clause may allow the dispute to proceed to an independent umpire. The appraisers or another process specified by the policy select the umpire, and the appraisal proceeds according to the policy terms.

Can the appraisal clause increase my total loss settlement?

The appraisal process can result in a higher vehicle value when supported by the market evidence, but an increase is not guaranteed. Its purpose is to independently resolve the disagreement over the amount of the loss.

Do I still own my vehicle during the appraisal clause process?

Invoking the appraisal clause generally addresses the disputed value of the vehicle and does not, by itself, determine ownership or salvage handling. Those issues depend on the claim, policy terms, settlement status, and applicable state requirements.

How much does a total loss appraisal clause service cost?

Premier Vehicle Valuation Specialists charges a $449 flat fee for total loss appraisal clause service, with no hidden fees. If an umpire is required, an independent umpire will be selected. Umpire fees are separate from Premier’s flat fee.

When is the fee due?

The $449 flat fee is due once the appraisal award is signed by Premier and the opposing appraiser. No payment is required to submit your claim for review or to begin the appraisal process.

Is the appraisal report separate from the negotiation?

No. Premier’s $449 flat fee for the appraisal clause service includes the valuation report and representation with the opposing appraiser through the signed award. There is no percentage of your settlement.

What do I need to send to get started?

Your VIN, photos of the vehicle, and your claim information, including the insurer’s total loss valuation report if you have it. Once you begin, we’ll let you know exactly what else is needed.

Can I get a total loss appraisal if the claim is with the other driver’s insurance?

Yes. The appraisal clause is part of your own policy, so it applies when the claim is with your own insurer. If the claim is with the other driver’s insurer, Premier can prepare a third-party total loss appraisal for a $299 flat fee, which you submit to that insurer as market-based support for your vehicle’s value.

Because a third-party claim has no appraisal clause, the insurer is not required to accept the appraisal, and a change to its offer is not guaranteed.

What if Premier cannot support at least $1,000 in additional value?

Every claim is reviewed before payment. If the market evidence does not support at least $1,000 in additional value over the insurance company’s valuation, you pay $0.

Does Premier handle communication with the insurance company’s appraiser?

Yes. Once Premier Vehicle Valuation Specialists is retained as your appraiser, we prepare our independent valuation, communicate directly with the opposing appraiser, and represent our valuation position throughout the appraisal process.

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