Terms & Conditions

• Premier Vehicle Valuation Specialists provides professional diminished value reports, total loss valuation reports, and appraisal clause support to help vehicle owners pursue fair claim resolution after an accident or total loss.
• Our services are based on independent market analysis using the Premier Market Comparison Method™ and are designed to support insurance claim review, negotiation, and dispute resolution. We do not provide legal services or act as licensed insurance adjusters unless separately licensed where required.
• We reserve the right to decline any evaluation, report request, or appraisal clause matter at our discretion.

You are responsible for:

• Providing accurate and complete information regarding your vehicle, accident, repairs, claim status, and any total loss documentation
• Informing us of any settlement offers, appraisal clause activity, claim decisions, or payments related to your diminished value or total loss claim
• Submitting payment for services within the agreed timeframe
• Understanding that false, incomplete, or misleading information may result in cancellation of services or refusal of report completion

For clients who select Total Loss Appraisal Clause Service, a Limited Power of Attorney may be required to allow us to communicate directly with the insurance company and assist with claim handling.

This authorization allows Premier Vehicle Valuation Specialists to:

• Submit reports and supporting documentation on your behalf
• Communicate with the insurance carrier regarding claim status, valuation review, and settlement discussions
• Coordinate appraisal clause matters and communicate with the opposing appraiser when applicable
• Negotiate and confirm settlement amounts related to total loss and appraisal clause disputes when permitted
• We do not act as legal representatives and do not provide legal advice

Premier offers four flat fee service options:

• Except as noted below, payment is due at the time service is ordered unless otherwise agreed in writing
• For Total Loss Appraisal Clause Service, the $449 flat fee is due once the appraisal award is signed by Premier and the opposing appraiser
• Additional court related support, testimony, or expanded dispute services may be billed separately when requested

• While our reports are professionally prepared and supported by verified market data, Premier does not guarantee any specific claim outcome, settlement amount, or success in diminished value, total loss, or appraisal clause disputes.

• All content, including reports, valuation methods, written materials, and branding, remains the intellectual property of Premier Vehicle Valuation Specialists. You may not reproduce, resell, redistribute, or distribute our materials without prior written permission.

• Our reports are intended solely for use by the individual or entity named in the service agreement and may not be resold, redistributed, altered, or reused without written consent.

• We respect your privacy. Please refer to our Privacy Policy for details regarding how we collect, use, and protect your information.

Premier Vehicle Valuation Specialists is not liable for losses, damages, or claim outcomes resulting from:

• Denied or reduced claims
• Delayed settlements or carrier response times
• Inaccurate, incomplete, or misleading information provided by the client
• Use, misuse, or unauthorized modification of our reports or supporting documentation
• Independent decisions made by insurance carriers, opposing appraisers, attorneys, or third parties

Maximum liability, if any, is limited to the total amount paid by you to Premier for the specific service provided.

• We may update these Terms at any time. Updates will be posted on this page with a revised effective date.

• Premier Vehicle Valuation Specialists (a registered name of Premier Diminished Value Specialists LLC) may send informational text messages about your inquiry, claim, or services to users who opt in through our website forms. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out; reply HELP for assistance or contact us at info@premierdv.com or 866-388-6825. Carriers are not liable for delayed or undelivered messages. Consent to receive text messages is not a condition of purchase. See our Privacy Policy for how we handle your information.

• Our website chat assistant uses artificial intelligence to answer general questions based on information published on our website. Its responses are automated and may be incomplete or inaccurate.
• Chat responses are for general informational purposes only and do not constitute legal advice, a binding quote, a guarantee of any outcome, or an agreement to provide services. Services are confirmed only through our standard ordering process.
• Conversations with the chat assistant are recorded, and transcripts may be reviewed by our team and used to respond to your inquiry.

See our Privacy Policy for how we handle information shared in the chat. By using the chat assistant, you agree to these Terms.

Premier Vehicle Valuation Specialists provides diminished value reports, total loss valuation reports, and appraisal clause support based on the information submitted by clients and verified market data.